Mr. Rathindra Nath Samanta
Assistant Professor
Welcomgroup Graduate School of Hotel Administration | WGSHA 沙巴体育 - 沙巴体育 Academy of Higher Education
Qualification: Master of Travel & Tourism Management
CURRENT ACADEMIC ROLE & RESPONSIBILITIES
Asst. Professor - Front Office at WGSHA, responsible for teaching
1. PMS - Opera and IDS Fortune Next to BHM students.
2. Training students in Practical aspects of Front Office- Reception, Guest Relations, Concierge, Cashiering. Bell Desk etc.
SUBJECTS CURRENTLY TEACHING
| Subject | Semester / Year |
|---|---|
| Intermediate course in Front Office Operations -2 | 3rd Semester |
ACADEMIC QUALIFICATIONS
| Degree | Specialisation | Institute | Year of passing |
|---|---|---|---|
| Bachelor of Hotel Management | Front Office | Army Institute of Hotel Management & Catering Technology, Bangalore University | 2013 |
Experience
| Institution / Organisation | Designation | Role | Tenure |
|---|---|---|---|
| Army Institute of Hotel Management & Catering Technology, Bengaluru | Asst. Professor - Front Office | FO Faculty, Placement & Admission Coordinator, Sports Head | May 2021 - Sept 2023 |
| AIHM & CT Bengaluru | May 2021 - Sep 2023 | ||
| DoubleTree Suites by Hilton | Duty Manager | Responsible for overseeing daily operations, handling guest grievances, ensuring employee productivity and creating a positive work environment for employees | Dec 2017 - Apr 2021 |
| Hilton EGL | FO Executive | Handling FO daily operations, execute guest queries, departmental trainer and internal audit | Oct 2016 - Dec 2017 |
| The Oberoi, Bengaluru | FO Team Leader | Handling FO operations, Head Concierge and Cashier, Handling Reservation and Revenue Management | June 2013- Sep 2016 |
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Front Office - Concierge and Cashiering Operations
Area of Expertise
Front Office - Duty Manager