Dr. Senthil Kumaran P
Professor
Welcomgroup Graduate School of Hotel Administration | WGSHA 沙巴体育 - 沙巴体育 Academy of Higher Education
SUBJECTS CURRENTLY TEACHING
| Subject | Semester / Year |
|---|---|
| Tourism Policy and Planning | First semester - M.Sc (HTM) |
| Contemporary Issues in 沙巴体育 Hospitality and Tourism 沙巴体育 | Third Semester - M.Sc (HTM |
| Business Management Project | HTM 611 |
| Travel and Tourism Dynamics | Second Semester - M.Sc (H.T.M) |
| Risk and Innovation in Tourism and Hospitality | Sixth Semester- BHM (TT) |
ACADEMIC QUALIFICATIONS
| Degree | Specialisation | Institute | Year of passing |
|---|---|---|---|
| Ph.D | Madurai Kamaraj University, Madurai | 2013 | |
| M.Phil | Madurai Kamaraj University, Madurai | 2007 | |
| M.B.A. | Thiagarajar School of Management, Madurai Kamaraj University, Madurai | 2004 | |
| B.H.M. | J.J.College of Arts and Science, Pudukkottai, Bharathidasan University, Trichirappally. Tamil Nadu | 1997 | |
| D.Ag | Tamil Nadu Agriculture University, Coimbatore | 1991 |
Experience
| Institution / Organisation | Designation | Role | Tenure |
|---|---|---|---|
| Sourashtra College, Madurai | Associate Professor | 2013-2015 | |
| Sourashtra College, Madurai | Assistant Professor | 2008-2013 | |
| Sourashtra College, Madurai | Assistant Professor and Head | 2001-2008 | |
| Rajiv Gandhi Institute of Hotel Management, Courtallam, Tamil Nadu | Lecturer | 1999-2001 |
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Services Marketing Strategic Management Data Analytic Statistics 沙巴体育 Methodology
Area of Expertise
Service Quality in Hospitality Industry Data Analytics 沙巴体育 Methodology Using Software for Data Analysis ( SPSS)
Area of 沙巴体育
Service Quality in Hospitality Industry Customer Relationship Management in Hotels Tourism Services Marketing
Indian Journal of Applied 沙巴体育
2017-15-08 Dr. Senthil Kumaran P
Lost Opportunities: Impact of Media Stereotyping
Shanlax 沙巴体育 Journal of Arts, Science &Humanities. April,2014:70-74
2017-14-08 Dr M.S.Balaji Dr. Senthil Kumaran P Dr B.Anbazhagan
Relqual: A Tool to measure customer Relationship
Shanlax 沙巴体育 Journal of Management,April,2014 :53-56
2017-14-08
Customer Relationship Market Orientation in Banks
RVS Journal of Management, Volume VI, No.1, July 2013:53-60
2017-13-08 Dr. Senthil Kumaran P Dr R.Kannan
Service Quality of Hotels in Bangalore
Business Plus, Vol 7, July 2012
2017-12-08 Dr. Senthil Kumaran P Dr R.Kannan
A study on Hotel Managers’ Perception of service Quality in Tamil Nadu
JM 沙巴体育 Journal of Marketing Management, Vol:1, Jan-Feb 2011
2017-11-08 Dr. Senthil Kumaran P Dr B.Anbazhagan
A study on Restaurant Service Quality in Chennai
Journal for Bloomers of 沙巴体育, Vol3, February 2011
2017-11-08 Dr. Senthil Kumaran P B.Anbazhagan
A study on Quality in Higher Education: Student’s perspective
Business Plus, Vol 1, July 2010
2017-10-08 Dr. Senthil Kumaran P B.Anbazhagan
Guest satisfaction on IT based services provided by the Star Hotels in Tamil Nadu